LinkedIn Learning: Conflict Resolution Foundations Online
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She presents "The Resolution Roadmap," a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction. A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.
This course is part of a Professional Certificate from LinkedIn Learning.
Learning objectives
- Define the "Name, Blame, Claim" cycle.
- Distinguish different types of conflict styles.
- Recognize contentious tactics.
- Identify issues and needs.
- Explain how to reframe.
- Increase conflict capacity.
- Date:
- Saturday, December 13, 2025
- Time:
- All Day Event
- Time Zone:
- Central Time - US & Canada (change)
- Online:
- This is an online event.
- Event URL:
- https://www.linkedin.com/learning-login/share?account=57080721&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fconflict-resolution-foundations-4%3Ftrk%3Dshare_ent_url%26shareId%3Db5s8veEAR1627O0yjzDfEw%253D%253D
- Audience:
- Faculty Staff
- Categories:
- Subject Enhancement
To gain access to LinkedIn Learning, please visit the Professional Development Org in Blackboard and click on the LinkedIn Learning link in the left menu. The instructions for connecting your LinkedIn account to the school's LinkedIn Learning subscription are there. Please reach out to Sam Smith or Alicia Lloyd if you have problems gaining access.